Frequently Asked Questions

Creating an Account/Account Management

Uploading Your Images

Sharing Your Images

Creating a Photo Product

Using Coupons and Promotion Codes

Order Fulfillment

Order Satisfaction

 

Creating an Account/Account Management

Do I need to register to use the site?
No, you can upload your images and begin creating your project before you register. You will need to create a new account to save, order or share projects. Setting up a new account is easy and we respect your privacy and your personal data. Click here to review our Privacy Policy.

 

What should I do if I forget my user name and/or password?
If you forget your password, you can visit the Forgot Password page to provide your email address that you registered the account with and we will email your password to you. If you forget both your user name and password, you can contact Customer Support for assistance in accessing your account.

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Uploading your Images

How do I upload images to the site?
Before you upload your images, we recommend you first save your photos to a folder on your computer’s hard drive.

Then proceed to Getting Started where you will select your product and theme.

Our design tool will open after selecting the theme. Simply click on the upload images icon Upload Image Icon and a photo upload dialog box will appear. Click the Select Images button and navigate to your photo folder. Click the photos you want to use and they will automatically load into the design tool.

 

Once you save your project your photos will be saved by date and available for future projects.

 

For additional help, view the How to Video tutorial.

 

Do I need to download any special software? Are there any system requirements for using the site? 
Nope! Unlike some other photo sites, you don’t need to download any special software to upload your photos.

 

What is the fastest way to upload images to the site?
Upload times are dictated by your Internet Service Provider (ISP) and the type of internet connection you are using. If you plan to upload multiple photos, it is best to create a folder with the photos on your computer’s hard drive before uploading. When you are ready to upload, you can select multiple photos at a time to upload to the site.

 

For additional help, view the How to Video tutorial.


How many images can I upload?
You are limited to uploading no more than 50 images at one time. There is no limit to how many total images or how many galleries you can have on your account.

 

What image formats can I upload and is there a maximum image size?
Your image files should be formatted as jpegs. The suggested size for images is between 3 and 5mgs. This is more than sufficient to create all our products in their highest quality.


What are the recommended resolutions for Photobooks and Posters?
Photos used in Photobooks, Calendars, Photo Cards & Photo Prints should be 300dpi at final size. Posters & ZooStixs are printed at 100dpi at final size.


If you receive a Low Resolution Low Resolution warning as indicated by a yellow triangle with an exclamation point, then the resolution of your image is too low for the size of the page or poster you are selecting. You can increase resolution by decreasing the size of the photobox. If your image is still generating the Low Resolution warning, it can still be printed, but will appear blurry and/ or pixilated in the final product.

Why is it taking time to upload?
The upload time for your images varies greatly and is most dependent on your Internet Service Provider’s (ISP) upload speed in addition to the number and size of your photos. Remember many ISP's have a much slower upload speed than download speed. Typically it can take +/- 1 minute per 1mb of upload on slower lines.

Uploading tips:

  • Try to avoid uploading large images over 5mb as these are unnecessary. While photos are uploading, you can minimize the browser window and work on something else.
  • Organize your images into folders before you upload to reduce the time it takes for you to upload to your online galley. If the upload stops due to an intermittent internet connection, take note of what image was uploading in the dialog box, click Cancel and restart the upload process starting with that image.

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Sharing Your Images

Can I share images?
Yes! You can share images with friends in a safe, private environment by inviting people via email to view your product. Simply choose the Share With A Friend option in any of your projects and follow the onscreen instructions. The invitee will receive an email from you and will be required to click on a link that will take them to a page where they will need to enter their email address and choose a password to view your project. If the invitee is already registered on the site, they merely have to use their existing login and password once invited to gain access and they will see your project in their account.

 

You can also upload your photos and products to your favorite social media site such as Facebook, Twitter, MySpace, etc.

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Creating A Photobook

How do I make a Photobook, Poster, or Calendar?

 

Simply follow the instructions below to get started. For additional help, view the How to Video tutorial.


From the Shop page, select the type of photo product that you would like to create and follow the easy on screen instructions to begin designing in the Editor. For example, to create a Photobook, choose full photo hard or leather bound cover. Then select the theme for your project from the Theme Menu on the left hand side of the page. This designates the design you will see on each of the pages. Select the thumbnail of the photobook theme in the main page to open up the photo editor. From the Editor, you can then add images to use in your project from previous projects or upload new photos from your hard drive.


To add images from your hard drive, click on the Add Images To Your Selection button; this will take you directly to the image uploader.


Upload Images

My Images
To use images you have already saved from previous projects, simply click on the My Images tab and browse images by the date you saved them.

 

 

Gallery
To use our professional images, click on the Gallery tab and browse through the image gallery available and use any of those photos in your book for FREE. Just click the arrow to view the premium images available.

Gallery

Text
To add text to any of your pages, simply click on the Text tab, drag the text icon onto your page and it will place a text box for you to begin writing in. You can then add any text, change the font type, size or color. Each text box is limited to 250 characters. If you would like to add more than 250 characters, simply use multiple text boxes on the same page.

Text

Photo Layouts

Our design tool allows you to organize your photos any way you would like on the page. You can create your own photo box layout simply by dragging individual photos into place and re-sizing them or select from our preferred photo layouts. On the Layouts tab, select the preferred layout and drag it onto your photo book page.

Layouts

Saving Your Photo Keepsake
Feel free to stop and re-start work on your project at any time by selecting the Save button. To access the project at a later time, login to your account and then choose My Account to view your saved projects. Select the project you want to edit and pick up where you left off.

 

To delete any project, click on the red X and your project will be deleted.

 

Ordering Your Photo Keepsake

Order Save
Once you are satisfied with your project, click on the Order button to add your project to your shopping cart.

 

Select the quantity you would like and provide your shipping and billing information. Once payment is processed, your product(s) will be fulfilled and sent to your shipping address within 3 to 5 working days.

 

All items in the shopping cart may be saved and can be edited later, so you do not need to worry about losing your project. Log in and access your shopping cart by selecting View My Shopping Cart from the top of the page to update or place your order.



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Using Coupons Promo
How do I use a promotion code with my order?
When you are ready to place an order, select the Order button to add your final project to your cart. Edit your quantity as needed and then enter your promotional or coupon code into the Enter Promotion Code box and then select Apply. If the code has been validated, you will see it noted above your order subtotal and your subtotal will reflect the discount.


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Order Fullfillment

How much will I pay in shipping fees?  
Shipping costs are based on current UPS shipping rates as determined by your ship-to zip code. Typical shipping rates range from $7.25 for a single keepsake sent via USP Ground to upwards of $29.00 for a larger product sent via over-night delivery. We package multiple products in the same box to minimize shipping costs.


How long will it take from the time I submit my order to receive my finished product? 
Once your payment is processed, your photo product will take approximately 3-5 business days to produce and will then will be shipped via the method you select. Depending on where you are located, ground shipments take between 2 - 5 business days to deliver. You will receive a payment confirmation email to notify you as soon as your payment has been received and a shipment confirmation email once your order has been shipped.

 

Who can I contact if I have any questions about my shipment? 
Once your order has been shipped, you will receive a shipment confirmation email that contains the tracking number(s) of your shipment. Visit www.ups.com to track your shipment using the tracking number(s) in the email. If you are unable to locate your shipment, you may contact Customer Support with your order number so we can respond to your request.


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Order Satisfaction
How can I take advantage of the satisfaction guarantee?  
Visit the Customer Support page and send us an email with your order number and the reason for your return.  We will email you a Return Item form to include inside the return shipment. Once we receive the product, we will issue a credit to the credit card associated with that order. We are not able to issue refunds for return shipping charges. Please allow two to four weeks once we receive your return for your refund to be processed.

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